The buyer is responsible for ensuring all shipping information provided at the time of checkout is correct.
Shipping Rates apply from 08/11/2024
Standard shipping:
0kg-4.9kg $11.99
4.9kg and above $14.99.
Please Note: Our Monthly Parrot Ripper Boxes come with Free standard shipping.
Incorrect or change of Address
Please contact us as soon as possible if you have entered the wrong and/or missing part of your shipping address.
If an order is returned to us because of an incorrect address, you will be required to pay the shipping fee again before your order can be resent.
Original shipping fees are not refundable. The buyer is responsible for ensuring the shipping address is correct at checkout.
Tracking your order
All orders come with tracking, you can check the status of your order here using tracking no. provided on your "order update and shipping" email - https://auspost.com.au/mypost/track/#/search
Shipping Times
Please allow 3-15 business days from fulfilment for your order to arrive. If you have not received your order after 15 business days please contact us.
Please Note, orders arrive usually within 7 business days from fulfilment.
Order Processing
Orders are usually packed and sent within 24hrs, excluding weekends and public holidays.
Can I change the shipping address after my order has been packed, fulfilled or sent?
No, the shipping address can not be changed during the shipping process. If you have entered an incorrect shipping address, please contact us as soon as possible. If your item is returned to us because of an incorrect address, you will need to pay an additional shipping fee for your order to be re-sent.
Can I cancel my order before it has been fulfilled/sent?
Yes, Please note we only offer credit or exchange for change of mind. We can not refund cancelled orders regardless of when you ordered.
Can I cancel my order once it has been fulfilled/sent?
No, orders can not be canceled during the shipping process. Once you receive the order, you will need to send it back at your own expense for a product store credit. Please note we do not refund origional shipping costs or return shipping costs. Items must be received back unopened and in good condition to be considered for a refund.
Can I change or add products to an existing order?
Yes but only if your order has not been packed, fulfilled or sent. Depending on the items you want to add, you may need to pay an additional shipping fee. Additional shipping fees must be paid before the order can be sent.
Please note buyers are responsible for duties, customs fees or fines issued. Pixie Paws Pets takes no responsiblity for any charges relating to items seized or fines issued to the importer due to importing these products.