FAQ's Parrot Ripper Boxes

Q1) Can I change how often I receive my box?

A1) Yes you can by logging into your account on our website. Under your details their is a subscription link in which you can see all current subscriptions. At the top where it says "Subscription" Their is now a edit feature where you will be able to click and choose to repeat every month or bi-monthly.

Q2) When will I receive my Parrot Ripper Box?

A2) Our Parrot Ripper boxes ship on or around the 15th of each month. If this date falls on a weekend or public holiday, your box will be shipped on the following business day. Usually recieve within 2-3 business days from shipment

Q3) Will I be charged twice if I order before the billing cycle starts?

A3) No, If your first order is made between the 1st and 10th of the month, it will skip the billing cycle for that month, but your order will be shipped on the next following shipment date on the 15th. For new customers who order after the shipment date but before the 1st of the following month, you'll receive the current month's box, and your billing cycle will commence on the 10th of the following month.

Q4) What is included in the Monthly Parrot Ripper Boxes?

A4) Assortment of Shredding & Foraging toys, Tasty Bird Safe Treats, Apart of our Exclusive Monthly Draw, Australia Wide Free Standard Shipping

Q5) What is your cancellation policy?

A5) If you are on a month to month or bi-monthly you can cancel anytime. If you agree to a 6 month or 12 month subscription you need to stay for the full commitment period. We do not do refunds on the already sent box. To cancel your subscription, log into your account here.

Q6) Can I cancel my subscription box if I am on a 6 or 12month commitment plan? 

Q6) Yes, you can cancel your plan. However, if you wish to cancel before the end of your commitment period, please contact us directly. You will be required to pay the difference from your original discounted price prior to cancellation.

A7) What happens if I want to continue my box after the commitment period has ended?

A7) Your subscription will not cancel out after your commitment plan has ended. If you would like to continue with your subscription box you do not need to do anything. If you don't want to continue after the commitment plan has ended you can cancel at any time after your commitment plan has finished. If you would like to cancel before the commitment plan has ended please read Q6 above.